Enhancing Profitability

Published Sunday, December 01, 2002

In their efforts to ensure profitability, top-performing electrical distributors focus on a “Balanced Scorecard” when managing their company's performance. The four stakeholders to address when applying these performance measurements are employees, customers, suppliers and shareholders. In measuring these stakeholders, you are trying to achieve a balance that's more than simple economic or profitability measures. Satisfaction measurements create this balance. A link exists between profitability performance measures and satisfaction-performance measures. While this article will provide you with a road map to enhance your company's profitability, if you want to learn more about the subject, check out “The Service Profit ...

Enhancing Profitability

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